The goal of any e-commerce website is to increase conversion by providing a simple, fast and memorable ecommerce experience to visitors. Our smart assistant tool that easily integrates into ecommerce platforms enhances customer experience by offering valuable support to customers, prior to, during or after the purchasing of goods & services. To ensure that customers have a smooth experience and complete their purchase, the Zack.Ai smart assistant tool measures the amount of time spent at checkout and asks whether the customer requires assistance, when and if the time exceeds the predetermined time for purchasing. In addition, it provides support and assistance after each purchase made to enhance customer satisfaction.