PRODUCTS

Our diverse product portfolio range is designed to help brands deliver a fully integrated customer journey.

Contact us to create and implement personalized experiences that ask questions and establish two-way humanly conversations including chatbots, voicebots, digital IVR, sentiment analysis tools, call center staff performance tools, and smart assistants.

ChatBot

Zack.AI chatbots use natural language processing (NLP), machine learning, and artificial intelligence (AI). 

Its performance is enhanced by morphological analysis, disambiguation and spell checker algorithms that allow it to recognize customer needs with very high accuracy rates. 

NLP (Natural Language Processing) interprets, recognizes and understands the user requests in the form of free language. As a result, we  are able to train and model Zack.ai on the various interactions it will go through, and help streamline the responses it outputs.  

Zack.ai chatbots turn traditional digital experiences into conversational, personalized, and instantly gratifying engagements, providing mutual value for both customers and brands.

VoiceBot

AI Supported Voice Assistant/Voicebot
 
Voicebot is an Artificial Intelligence supported software service that engages with your customers via automated systems or call centers, without requiring real human interaction. 

Supported by a natural human voice motor, this technology accurately captures and comprehends complex conversations in real-time to answer questions and respond to customer inquiries. Connected to backend systems, voicebots have unlimited access to customer data and context to understand their history and preferences and best predict future actions. 

This technology can be used across multiple channels with automated agents that are available 24 hours a day, delivering high-quality support at scale. Can be used as a voice assistant with our smart assistant solution, as well as with IVR.

Digital IVR

Customers’ desire for quick and easy access to information increases as the use of digital communication channels rise.   Our Artificial Intelligence Supported Voice Assistant application can be integrated with IVR to provide users solution-oriented, quick and user-friendly self-service. 

Digital IVR aims to provide a solution for customer queries received via the call center and employs NLP technology and sentiment analysis to ensure human-like interactions that allow for the customer to be directed to the right representative using a variety of keywords. 

Providing a conversational experience that is the closest tool to a human-to-human interaction, Digital IVR can be integrated across all channels to provide an integrated channel experience that reflects positively on the overall brand image.

Smart Assistant

Artificial Intelligence Supported Virtual Assistant / Smart Assistant
 
A smart assistant, also referred to as a virtual assistant, digital assistant or an AI assistant, is an application that is capable of processing natural language, comprehending written orders and completing necessary tasks in line with given orders. 

Our AI supported virtual assistant tool that operates with natural language processing (NLP) capabilities offers customers solutions via conversational real-time engagements, integrating seamlessly with businesses to provide you with operational efficiency while delivering high-quality support at scale.

Sentiment Analysis Tool

Sentiment analysis, is the process of computationally identifying and categorizing opinions expressed in a piece of text, especially in order to determine whether attitude towards a particular topic or product is positive, negative, or neutral. 

Calculating the opinions and expressions stated in a text through various algorithms and classifications, our analysis tool helps digital agents to correctly respond to customer inquiries and promotes customer engagement through adapting responses to their emotional states, resulting in better decision-making, support and outcomes.

Call Center Staff Performance

As preferences shift towards digital channels, customers are increasingly using call centers to solve problems and receive support. With this increase in demand, integrating voice and smart assistants to your call centers are key. 

Our AI-driven solutions take the weight off of customer service teams, while cutting costs and saving on time. Customers that need to be rerouted for more complex issues are supported instantly with human agents, ultimately enhancing customer experiences, increased customer satisfaction and loyalty.