Customer Experience Services
SHORT TERM MEMORY
Zack.ai remembers things in recent conversations and has the ability to bring them back as topics or answers to questions.
KEEPING IT SIMPLE
Zack.ai, involves the users in a conversation that is easy to understand and interact.
Zack.ai uses AI,ML,NLP to design the right conversation flow. Asks questions and engages with users in a way two people interact.
Zack.ai supports more than 10 languages.
CURATING CUSTOMER SPECIAL OFFERS
Zack.ai makes big data actionable. Cross sells, upsells or retains by analyzing the customer habits, offering upgrades and new products on behalf.
BIG DATA ANALYSIS
Zack.ai can collect feedback from users, aggregate data, and submit it to product & marketing teams.
Zack.ai is integrated with NELY robots, has the ability to talk in Turkish and advances analytical features.
Zack.ai has a masking capability. IBM Watson’s premium cloud services provide encryption and data protection.
Understands the feelings of customers.
YOUR NEW DIGITAL MEDIA CHANNEL
Zack.ai can identify demographics, interests, web search history and customized the banners per customer.
Our project team will work with you to customize Zack.ai using a streamlined development process.
We start each project defining the needs of your business, employees and customers. Once the use cases and needs are defined, our data scientists starts collaborating close with your internal teams and we deep dive to user texts. The first aim is to identify the intents of a user conversation to be able to train Zack.ai and support the unsupervised learning process.
Zack.ai extracts intents and questions from user texts, correcting and normalizing the conversations that later on funnels to the root words. This allows us to transform texts to the cloud platform. Zack.ai Bots connect directly to Watson Conversation Assistant through the IBM Cloud Platform. The result is a seamless dialog between Zack.ai, your customers, consumers and the systems.