Customer service should equate to instant, on-demand solutions and assistance.

In today’s world an average consumer prefers talking to a customer service chatbot, as opposed to a time-consuming email sequence or phone call.

Many consumers also opt for instant chat support as it gives them the freedom to frame their queriesin their natural language, and control the direction of the conversation at all times.

Using a chatbot for your customer services provides a significant upgrade from the more limiting nature of phone or email support.